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DD Collection Timescales & Guarantee

Direct Debit Collection Timescales 

All Pure360 customers are assigned a billing period which runs from the 7th of one month to the 6th of the next month, or the 21st of one month to the 20th of the next.

Invoices are dated and sent within 4 working days of the 7th/ 21st of each month. Direct debits are taken 45 days after the invoice date.

Example process:

If an invoice is generated for a customer on 7th May, the invoice will be sent by 11th May and collected by Direct Debit on 20th June (or nearest banking day).

If an invoice is generated for a customer on 21st September, the invoice will be sent by 25th September and collected by Direct Debit on 5th November (or nearest banking day). 

The Direct Debit Guarantee 

• The Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society
• If the amounts to be paid or the payment dates change Pure360 will notify you at least 10 working days in advance of your account being debited.
• If an error is made by Pure360 or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paidYou can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy to Pure360.